Shipping policy

1) Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, you will receive an email confirmation.

2) Shipping Time (Delivery Estimate)

After dispatch, estimated delivery is 7–13 business days.

Please note:

• Delivery times are estimates and may vary due to customs clearance, carrier delays, peak seasons, or remote area deliveries.

• Tracking updates may take 24–72 hours to appear after dispatch.

3) Tracking Your Order

Once your order has shipped, you will receive a tracking link by email (if available). Tracking may show limited movement during transit at certain stages—this is normal.

4) Address Accuracy

Please ensure your shipping address and contact details are accurate at checkout. If a parcel is returned due to an incorrect/incomplete address or failed delivery attempts, reshipping fees may apply.

5) Delays / Lost Parcels

If your parcel hasn’t arrived after the estimated delivery window, contact us and we’ll assist with an investigation with the carrier. If deemed lost, we will offer a replacement or refund depending on the outcome and stock availability.

6) Contact Us

Email: info@onerashop.com
Support Hours: 9am - 5pm (Weekdays)
Brand: Onera